4PSA - Server Management Software Solutions

Loading...	VoipNow Platform adopts a cloud approach to regular telephony and brings Unified Communications to the masses. Our products share vision, architecture, and development effort with a single goal - to provide the best solution on the market for its target customers.
Short introduction to 4PSA products

Why VoipNow?

The award-winning software platform brings together all communication flows to simplify the way people work and play. If you are a service provider, you can install the software on your infrastructure or use our Cloud OnDemand. If you are a business, we recommend 4PSA Cloud services.

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Features Tour

Cloud Architecture

Web Interface

Carrier Grade System

Full Featured Billing

Apps and Integration

Business PBX

Call Center

Unified Communications

Advanced Security

Reporting

Reseller Friendly

When used in Service Provider environment, each reseller can create distinct postpaid or prepaid charging plans for his customers. Various limits can also be enforced on customer calls to prevent abuse.

Time Intervals Charging

Optimize call costs by choosing the best route, according to the defined time intervals and schedule events that ought to happen in a certain time-frame of the day. For example, you can use it to automatically redirect calls to voicemail or to your mobile phone.

Free Minutes per Call Destination

Setup free-minutes packages for calls to specific destinations. When these monthly free-minutes packages will be spent, charging plan fees will apply normally.

Real-time Postpaid Charging

Service providers can create complex postpaid charging plans, enabling real-time telephony billing. The high performance charging engine can be integrated with billing software through web services,

Real-time Prepaid Charging

The prepaid charging plans can be as complex as the postpaid plans. The credit assigned to customers can be also updated through web services, for example when the customer is purchasing minutes on your website.

Simple, yet more Powerful than Anything

Starting with provisioning, VoipNow simplifies Unified Communications. It runs on dedicated servers, virtual machines or cloud services like Amazon AWS. You simply need regular x86 servers - no expensive telecom equipment.

Distributed Internal Architecture

Regardless if it is installed on a low-resource virtual machine or on a large server infrastructure, the internal service oriented infrastructure simplifies management and lowers operational costs.

Distributed Database System

The high performance, fully distributed database enables massive scalability and performance. 4PSA is commited to noSQL databases that bring no constraints to the cloud.

Virtualization Is Green

Virtualization reduces the carbon footprint for IT infrastructures by optimizing the way resources are spent. VoipNow is designed for cloud virtualization environments, which means that energy is saved and efficiency is increased.

CallNow

Have the Cloud connect you to your customers, parners or friends with one click. Publish a link on the website or include it in an email signature and whenever someone accesses the link, the system will instantly connect the visitor to you.

Bundled Support

4PSA support stands for over nine years of experience in maintenance of mission critical applications. Every VoipNow Professional purchase comes with bundled support and emergency support plans are also available. We provide support during the evaluation period as well.

Multitenant with Four Levels of Management

The management interface is multi-language, multi-skin, web-based and comes with four levels of management. Service providers, resellers, businesses, and their employees can work with the system in an user-friendly interface.

OpenID Protocol

OpenID authentication can be globally enabled/disabled, according to your policy. When active, users can link their account to an OpenID provider such as Google, Yahoo, WordPress, LiveJournal etc. Service providers can use their own OpenID service.

Advanced Permissions and Limits

The hierarchical user model comes with role based management featuring rights and permissions. For instance, you can independently customize the language settings or the skin preferences.

User Groups

The users groups functionality provides options for sharing resources and management in companies of all sizes.

High Availability Support

Even when the system is not deployed distributed, the High Availability Support maximizes uptime by addressing a wide range of failures. Designed for mission critical applications, whereas 4PSA Expert Support services can provide extra insurance.

Phone Terminal Provisioning

Phone Terminal Provisioning is the fastest method to deploy and maintain a large pool of phone equipment with minimal effort. This feature enables automatic, maintenance free configuration of phone terminals..

Advanced Call Routing and Fallback

The intelligent call route selection chooses the best telephony trunking provider based on the time of call and call destination. The system minimizes costs, you gain more operational flexibility, and customers are happy with an efficient and realible service.

ENUM Routing

The ENUM routing support is fully configurable. If a destination is not available through ENUM, it will be dialed through the telephony trunking provider that is normally selected by the routing engine.

Number Portability

Integration with national portability databases uses an open API. Thanks to Number Portability feature, VoipNow Professional allows you to charge calls based on the telephony network of the destination number.

SIP Trunking

With SIP trunking functionality, you can immediatly provide feature rich, highly scalable telephony services. Your customers can connect their PBXes to the VoipNow infrastructure, while you assign them with telephony resources such as DIDs, trunks, and call control functionalities.

Flexible Carrier Grade SIP Server

The carrier grade SIP server with high-performance SIP router and proxy, register and presence server are on the core of the system. The server is standards compliant and tested in interop environments against hundreads of systems.

CallAPI

CallAPI interface allows VoipNow customers to use HTTP REST based methods in order to initiate calls or control existing calls. This functionality basically adds telephony functionality to any third party software.

SystemAPI

Management level integration with third-party applications is possible through the SystemAPI. Using this SOAP based API, third party software can work with the VoipNow system to manage users, features or call related options such as call charging.

Developer Plug-ins

Administrators can extend system capabilities using the internal plug-ins that are executed on system hooks. This opens the gate for more in-depth integrations with the service.

Developers Wiki

4PSA's interactive and intuitive wiki includes all the important documentation for the APIs, example libraries in C++, C#, Java, PHP, Python, Ruby, and much more. All these useful tools help developers integrate Unified Communications in their software.

Record Conversations

VoipNow provides two call recording options: event-driven - in this case, employees need to press a button for the recording to start; or unconditional call recordings - the management sets up recording to trigger automatically.

Voicemail

Voicemail intercepts calls and records messages left by your callers. You can check all recorded messages even if you're out of office. Of course, you can also have them sent to you by email also.

Call Forward

No one likes to miss important phone calls. Using Call Forward you can forward calls to another extension of the system, or to any other phone such as your mobile. Therefore, even if you're not at your desk, you will still remain available.

FollowMe

Never miss a call, regardless of your location. When a caller dials your number, your mobile phone, home phone and office phone will all ring at the same time. The call will be put through the line that you create, ensuring that you can be easily reached even when out of office.

Interactive Voice Response

The IVR feature can assist you in creating complex auto-attendant voice menus that can be used in multiple contexts, with various options and actions. You can even integrate it with your applications using the simple REST based CallAPI!

Call Screening

Call screening is a feature particularly interesting for call centers, but also for other organizations such as banks or insurance. Such companies can filter calls by destination, comply with local regulations, and improve customer satisfaction.

Incoming Call Rules

This feature improves privacy protection, automates tasks, and enhances user productivity. You can filter incoming calls according to CallerID and time of call and by means of rules that trigger a set of predefined actions, such as call hang-up or transfer to specific phone numbers.

Local Agents

Call centers have become critical to the success of most businesses. With a combination of IVRs and queues, you can direct all incoming calls to their right destinations. Local agents can log into the queue and start helping your customers right away.

Remote Agents

Remote agents can connect from any phone on the public telephony network, such as mobile. Once authenticated, they will be logged into the queue and behave like local agents. The Call Confirmation feature prevents automatic call answering because it requires remote agents to confirm a call before taking it.

Moderators

Gain better control of how your call center works by viewing detailed reports or listening to active conversations. Moderators can also whisper to any of the registered operators. This feature proves especially useful for training new agents or assisting them when needed.

Advanced Reporting

The Call Queue Reports and Statistics function can help optimize human resources and business processes. It enables companies to quantify performance indicators, including call report, answered/unanswered calls report, call distribution report, agent report, status report etc.

Video

Take full advantage of Unified Communications using VoipNow Professional. When voice is simply not enough, make video calls using a softphone on your PC or your smartphone.

Text2Speech (TTS)

IVRs are easier to build with the provided high-quality Text2Speech technology. Converting text to natural speech has never been easier, even if the message is in a foreign language.

Instant Messaging

The Instant Messaging functionality based on the popular XMPP (Jabber) protocol is integrated with the PBX engine. The server supports presence, virtual cards, file transfers, collaboration and more. A wide range of Open Source and free Jabber clients are available.

Conferencing

The conferencing functionality is comprehensive, ranging from simple conferences that can be started from the phone keypad to scheduled conferences that require the definition of policies, participants and conference time options.

Faxing

Fax is available with full T.38 support (passthrough and endpoint). This feature allows you to send and receive error-free faxes over IP links, even on poor quality connections. The fax server can also translate faxes to/from email or file uploaded through the web.

Presence

The Presence feature allows users to monitor the status of their coworkers. Presence is the first thing to check before calling or transferring any calls to your colleague,.

Integrated Firewall

VoipNow is protected by multiple security layers that include network filtering and application layer mechanisms to reduce business loses even when physical access to the phone terminals was possible.

Concurrent Calls Control

With this option, the system can impose limits on the number of concurrent calls on the account or interconnection channel level. This important security feature is also useful for building customized subscription plans.

Limit Telephony Usage per Account

By limiting the account usage, it is possible to minimize loses even when phones are used by unauthorized personnel outside the business scope.

Telephony Service Balance Notification

The system is able to issue email notifications before telephony usage limits are reached. This helps the account owner take the necessary corrective measures before being unable to use his telephony resources.

Advanced Call Reporting

VoipNow includes a wide range of reporting tools available for administrators and management. The Advanced Call Reporting is comprehensive, allowing you to monitor user activity, bill customers from third-party applications, determine call queues flows and so on.

LiveMonitor

The LiveMonitor option allows the administrator to gather information in real-time about the most important system parameters. VoipNow generates utilization graphs so that management can have an overview of the system utilization at any time.

CDR Access Interfaces

Through the REST-based CallAPI you can interact with VoipNow's CDRs and retrieve the information you are interested in. For example, you can get a list of all the calls made by a certain user throughout the past month.

VoipNow Professional

Award-winning Unified Communications software and cloud service for SaaS providers and businesses. Replaces old PBX systems with modern, social oriented communications.