VoipNow Platform adopts a cloud approach to regular telephony and brings Unified Communications to the masses. Our products share vision, architecture, and development effort with a single goal - to provide the best solution on the market for its target customers.
Short introduction to 4PSA products
VoipNow SPE (Service Provider Edition) brings together multiple communication flows to simplify the way people work and play. VoipNow service delivery platform is what you need to deliver innovative cloud Unified Communications services to your customers. You can install the software on your infrastructure or you can let us help you with 4PSA Cloud OnDemand.
Carrier Grade System
Fully Featured Billing
Apps and APIs
Call Center Tools
Integrations & Support
Built-In Charging Engine
VoipNow SPE comes with a real-time charging engine. Using built-in charging, you can deliver customized services to your customers according to local market requirements, while enjoying full control over call routing and thresholds.
Optimize call costs by choosing the best route, according to the defined time intervals, and schedule events that ought to happen within a certain time-frame of the day. For example, you can enable automatic call redirect to any destination such as voicemail or mobile.
Easily set up free-minutes packages for calls to specific destinations. Once these free minutes in the monthly package are used, the usual charging plan fees will apply.
Real-Time Postpaid Charging
Both you and your customers can create postpaid charging plans, based on complex scenarios, enabling real-time telephony charging. The high-performance charging engine can be integrated with any billing software through the API. At the same time, VoipNow includes ready-to-use billing Automation.
Real-Time Prepaid Charging
You can create prepaid charging plans to suit complex use cases. All plan parameters as well as credit assigned to customers can also be updated through the API. For example, when the customer is purchasing minutes on your website.
Forget Hardware Limitations
VoipNow SPE implements a distributed architecture that can be easily managed
in the Cloud Management web interface. It is designed to maximize
cloud advantages, transforming raw computing resources into a Unified Communications service.
System functionality and load are distributed across multiple computing nodes that can be provisioned cost-effectively, using public or private IaaS. Adding a new computing node to a VoipNow infrastructure takes less than 5 minutes and does not involve downtime.
The high-performance distributed database contributes to building a very scalable and effective infrastructure. 4PSA's patent-pending database engine features Native High Availability and is screaming fast - over 100,000 queries per second, even on modest hardware.
VoipNow SPE features a modular software stack, which translates in better performance, high scalability, and support for unlimited objects. It makes it very easy to extend or even replace components, as dictated by technical requirements.
VoipNow supports Amazon S3 protocol for storing in the cloud the most storage hungry resources such as recordings, voicemails, and faxes. It is not mandatory to use the Amazon S3 service. Many products and services such as OpenStack Swift are compatible with this protocol.
Administrators, Service Providers, Organizations, and Users work with the system using the same user-friendly web based interface. The role-based, multitenant design ensures that each level has access to the proper configuration and is able to share a set of resources based on permissions and limits.
Flexible Customer Management
Multiple Service Providers run their business in isolated, yet multitenant environments. Each can offer services to various Organizations that are managed independently. Organizations can have multiple Users that enjoy their own resources.
Fast Web Management Interface
The fast web interface provides a great usability experience for end-users. Themes, colors, and other popular branding elements have been grouped consistently, making customization very easy.
OpenID authentication can be globally enabled/disabled, according to your policy. When active, users can link their account to an OpenID provider such as Google, Yahoo, WordPress, LiveJournal, etc. If you want, you can become your own OpenID provider.
Taking collaboration a step further, you can create user groups for increased productivity. When proper permissions are granted, the members in a group are able to share their call history, voicemails or call recordings.
Advanced Call Routing and Fallback
The intelligent call route selection chooses the best telephony trunking provider, based on criteria such as time of call, destination, price, and availability. The system minimizes costs and increases availability.
The ENUM routing support is fully configurable. If a destination is not available through ENUM, it will be called through the telephony trunking provider, which is normally selected by the routing engine.
Flexible Carrier Grade SIP Server
The carrier grade SIP server provides high-performance SIP router and proxy, register, and presence functionality. The server is standard-compliant and tested in interop environments against hundreds of different systems.
With the SIP trunking functionality, you can immediately provide highly scalable feature-rich telephony services. Your customers can connect their PBXs to the VoipNow infrastructure, while you assign them with telephony resources such as DIDs, trunks, and call control functionality.
You can integrate VoipNow SPE with any national portability databases, using the open APIs available for this purpose. Thanks to the Number Portability feature, VoipNow SPE allows you to charge calls based on the telephony network of the destination number.
The REST-based UnifiedAPI is OpenSocial compatible and provides consistent access to call resources and operations in VoipNow SPE, using a very fast interface. It allows you to control telephony-related features such as real-time management of phone calls, collecting information on history calls, sending faxes etc.
Powerful web, desktop, and mobile apps can be created for VoipNow SPE.
App management is integrated into the platform, simplifying installation and distribution of Apps. The App Client library provided as an example allows your App to authenticate using OAuth 2.0 standard, obtain authorization from the system, and access resources.
The SystemAPI allows you to integrate system management with provisioning and automation applications.
Using this SOAP-based API, third-party software can work with the
VoipNow SPE system to manage users, features or call management related options
such as call charging.
You can extend system capabilities using the internal plug-ins that are executed on system hooks. This opens the gate for more in-depth integrations with other services.
VoipNow SPE documentation is available on 4PSA's Wiki. This enables us to fix potential issues faster and make the documentation process more interactive.
You can comment on every page, so we can gather feedback and improve content at a faster pace.
Have the Cloud connect you to your customers, partners or friends with just one click. Publish a link on the website or include it in an email signature so that, whenever someone clicks it, the system instantly connects you to your visitor. One-click phone call!
VoipNow SPE provides both automated and event-driven recordings. Event can be triggered by dialing a code during the phone conversation or by a UnifiedAPI request. On highly regulated environments, call recordings can be started unconditionally.
Voicemail can be personalized, while messages left by callers may be automatically dispatched by email. Users can check them either over the phone or in the web management interface.
No one likes missing important phone calls. Using Call Forward you can forward calls to another extension in the system or to any other phone such as your mobile. Therefore, even if you're not at your desk, you are not out of reach.
Interactive Voice Response
The IVR feature assists you in creating complex auto-attendant voice menus that can be used in multiple contexts, with various options and actions. You can even integrate it with your applications using the Call Interactive Action of the UnifiedAPI!
This feature is particularly interesting for call centers, but also for other types of organizations, i. e. banks or insurance agencies. With call screening, such companies are able to filter calls by destination, while complying with local regulations and increasing customer satisfaction.
Incoming Call Rules
Improve privacy protection, automate tasks, and enhance user productivity. You can filter incoming calls according to the CallerID, the time of call, and rules that trigger a set of predefined actions, such as call hang-up or transfer to specific phone numbers.
Never miss a call, regardless of your location! When a caller dials your number, your cell, your home line and office phone will all ring at the same time. The call will be put through the line that answers first, ensuring that you can be easily reached, even when out of office.
Provide an improved customer experience with history-based queue routing. When this feature is enabled, queues will first attempt to connect callers to the agent they last talked to. This way, customers spend less time on the phone and agents are more efficient.
Call centers have become critical to the success of many businesses. With a combination of IVRs and queues, you can direct all incoming calls to the appropriate destinations. Local agents can log in to the queue and start helping your customers right away.
Agents do not have to be in the office or connected directly to the VoipNow system. They only need access to a phone. Once authenticated to the queue, they will start receiving calls from the queue. The Call Confirmation feature prevents automatic call answering mechanisms to get queue calls, which can be an issue when the agent is using a mobile phone.
Gain better control of how your call center works by viewing detailed reports or listening to active conversations. Queue supervisors can also whisper to agents. This feature proves particularly useful when training new agents or assisting them.
The Call Queue Reports and Statistics function can help optimize human resources and business processes. It enables companies to quantify performance indicators, including call report, answered/unanswered calls report, call distribution report, agent report, status report, etc.
Take full advantage of Unified Communications using VoipNow SPE. When voice is simply not enough, your customers can make video calls using a softphone on their PC, laptop, smartphone or tablet.
The Instant Messaging function supports presence, virtual cards, file transfers, collaboration, and more. A wide range of Open Source and free Jabber/XMPP clients are available.
The conferencing functionality is comprehensive, ranging from simple conferences initiated from the phone keypad to scheduled conferences that require the definition of policies, participants, and conference time options.
Fax is available with full T.38 support, pass-through, and endpoint. This feature allows you to send and receive error-free faxes over IP, even on poor quality connections. The fax server has also fax-to-email functionality, as well as email-to-fax.
IVRs are easier to build with the high-quality Text2Speech technology. Converting text to natural speech has never been easier, even when English is not being used.
This feature allows users to monitor the status of their coworkers, as indicated by their phone devices. Presence is the first thing to check before calling or transferring any calls to your colleague.
VoipNow Cloud OnDemand is a turnkey solution that delivers Unified Communications services, infrastructure, and support. By choosing UC-as-a-Service, you can profit from all the advantages brought on by a ready-to-go offer.
VoipNow SPE is protected by multiple security layers, including an application layer firewall designed to provide protection against stack attacks. This reduces business losses, even if physical access to the phone devices was possible at one point.
Control of Concurrent Calls
With this option, the system can impose limits on the number of concurrent calls on the account or at interconnection channel level. This security feature is also useful for building customized subscription plans.
Telephony Service Balance
The system is able to issue email notifications before telephony usage limits are reached. This helps the account owner take the necessary corrective measures to avoid becoming unable to use the phone.
Limit Telephony Usage per
Losses can be minimized by limiting the account usage, even when phones are used by unauthorized personnel outside the business scope.
Advanced Call Reporting
VoipNow SPE includes a wide range of reporting tools available for administrators and management. The Advanced Call Reporting is comprehensive, allowing you to monitor user activity, bill customers from third-party applications, determine call queues flows, and so on.
CDR Access Interfaces
Through the UnifiedAPI, you can interact with VoipNow's CDRs and retrieve the information you are interested in. For example, you can get a list of all the calls made by a certain user throughout the past month or even a real-time figure.
By using the out-of-the-box integration with Microsoft Lync, your customers benefit from VoipNow's cutting-edge PBX functionality without changing devices. Lync has access to the telephony network under well-established security policy, rules, and limits while taking advantage of VoipNow's advanced call routing.
With VoipNow, Parallels partners implementing Parallels Automation can offer their customers enterprise level PBX functions, video, instant messaging, conferencing, fax, presence management, and web integration.
Using the UnifiedAPI, you can integrate phone, fax, and instant messaging with CRM business applications in order to simplify management processes and increase productivity for your customers.
4PSA support has been supporting mission critical applications for more than ten years. Every VoipNow SPE purchase comes with bundled support and emergency support plans. Over 94% of our customers would recommend 4PSA support!
We made phone calls and related objects in the cloud just as accessible as any other cloud resources. Your customers will enjoy complete freedom: they can call from anywhere, at any time, using any device.
Any phone terminal extension provisioned in VoipNow can be virtualized. This means that your customers may use any device, but to their interlocutors it will seem they are using the same physical phone.
Some companies are encouraging Bring Your Own Device model, even if they have strong security policies. Use the extension virtualization feature to help them benefit from the advantages brought on by BYOD: faster adoption curve and better end-user experience.
Even when traveling, your customers won't be needing much to stay connected. Smartphones, tablets, laptops with broadband Internet connection, or even trusty analogue phones can easily pick up conversations where they were left off.
VoipNow SPE takes care of business processes, from the very moment the customer orders the service! No matter if it's about the purchasing process, billing or payment management, you won't be needing additional products or expensive integrations!
Online Store & Customer
Offer your customers a superior shopping experience with the AJAX-enriched online store. Let them have more control over their services in the Customers Portal, where they can manage their subscriptions without further assistance.
Invoices for recurring services are issued automatically. Customers are billed based on service plan parameters and service usage. The process is transparent and automated, allowing providers to deploy cloud services with maximum flexibility.
Exchange Rate Automation
Exchange rates are subject to automatic daily updates. At any time, with just one click, administrators can also update the rates from the web interface.
You can use multiple currencies, tax values, and tax regions. Orders are automatically charged, based on the customer's billing country and state/province.
Customer Payment Automation
Charge your customers automatically, at the end of the invoicing cycle. If a payment cannot be processed, the customer is notified and the account is either suspended or terminated, depending on the policy.
Communication templates simplify the interaction with customers. All e-mail templates can be edited and customized to match the business profile.
Major Payment Processors
VoipNow SPE delivers out-of-the-box support for major payment gateways like Authorize.net, CyberSource, PayPal, PSIGate, Quantum, and many more. Other payment gateways can be added by third-party developers.
Who Uses VoipNow?
Since 2006 when
VoipNow, the first Unified Communications platform in the world
designed for the Cloud was released, more than 5,000 service
providers worldwide have chosen it to offer hosted UC.
4PSA is a leading innovative software development company, specialized in applications that run on computer clouds. The company provides, under the 4PSA brand, solutions that help service providers and enterprises better manage their IT infrastructure, automate processes, and deliver improved communication services.