VoipNow Service Provider Edition

Optimize call costs by choosing the best route, according to the defined time intervals, and schedule events that ought to happen within a certain time-frame of the day. For example, you can enable automatic call redirect to any destination such as voicemail or mobile.

Both you and your customers can create postpaid charging plans, based on complex scenarios, enabling real-time telephony charging. The high-performance charging engine can be integrated with any billing software through the API. At the same time, VoipNow includes ready-to-use billing Automation.

You can create prepaid charging plans to suit complex use cases. All plan parameters as well as credit assigned to customers can also be updated through the API. For example, when the customer is purchasing minutes on your website.

System functionality and load are distributed across multiple computing nodes that can be provisioned cost-effectively, using public or private IaaS. Adding a new computing node to a VoipNow infrastructure takes less than 5 minutes and does not involve downtime.

The ENUM routing support is fully configurable. If a destination is not available through ENUM, it will be called through the telephony trunking provider, which is normally selected by the routing engine.

You can extend system capabilities using the internal plug-ins that are executed on system hooks. This opens the gate for more in-depth integrations with other services.

Voicemail can be personalized, while messages left by callers may be automatically dispatched by email. Users can check them either over the phone or in the web management interface.

This feature is particularly interesting for call centers, but also for other types of organizations, i. e. banks or insurance agencies. With call screening, such companies are able to filter calls by destination, while complying with local regulations and increasing customer satisfaction.

Agents do not have to be in the office or connected directly to the VoipNow system. They only need access to a phone. Once authenticated to the queue, they will start receiving calls from the queue. The Call Confirmation feature prevents automatic call answering mechanisms to get queue calls, which can be an issue when the agent is using a mobile phone.

Fax is available with full T.38 support, pass-through, and endpoint. This feature allows you to send and receive error-free faxes over IP, even on poor quality connections. The fax server has also fax-to-email functionality, as well as email-to-fax.

With this option, the system can impose limits on the number of concurrent calls on the account or at interconnection channel level. This security feature is also useful for building customized subscription plans.

Losses can be minimized by limiting the account usage, even when phones are used by unauthorized personnel outside the business scope.

Through the UnifiedAPI, you can interact with VoipNow's CDRs and retrieve the information you are interested in. For example, you can get a list of all the calls made by a certain user throughout the past month or even a real-time figure.

Invoices for recurring services are issued automatically. Customers are billed based on service plan parameters and service usage. The process is transparent and automated, allowing providers to deploy cloud services with maximum flexibility.

You can use multiple currencies, tax values, and tax regions. Orders are automatically charged, based on the customer's billing country and state/province.