Support Services Overview
We support our customers and stay behind our software products and services. Processes are designed to continuously improve support and customer satisfaction. Our services are tailored to meet the most exigent demands.
Starting with FREE support for all software purchases and ending with the
two hours answer guarantee bundled with infrastructure support programs, 4PSA
services are engineered to deliver satisfaction.
The knowledge,
skills, and credentials to deploy and maintain 4PSA software Learn
more |
Provided for FREE with
every software purchase. Dedicated support team available
24h/day Learn more
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Designed for mission critical applications, rendered by
experienced level 2 engineers Learn
more
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Large server and networking infrastructures maintenance,
covering all daily technical aspects Learn
more
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Evaluation Support
Free 30 days support is available during the evaluation period. The support services
offered during the evaluation period are performed according to the Software
Update Subscription program. In order to contact support, open
a ticket in the online Help Desk. Registration is free.
Get Help Now
Please contact support as described in the 4PSA software or service purchase
email. If you cannot locate this email, please open
a ticket in the online Help Desk.
If you purchased a phone support package, please call the 4PSA support call center. Keep the support access number PIN handy, it will be requested during the support escalation procedure.
Bugs Reporting
4PSA implements CMM (Capability Maturity Model) standard in order to provide the lowest level of defect possible. You
can report bugs using this online form. You are kindly requested to report bugs using the appropriate report channels.
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