Q: How can I order 4PSA technical services?
A: There are standardized services and packages that can be ordered from the online store. Most technical services cannot be found in the online store because they require custom quotes. To get the best solution to your problem please contact sales.

Q: How can I be sure that my problem will be solved?
A: In most cases, our sales engineers will identify the problem and will provide you with a fixed price, which is the only fee you have to pay. This will guarantee the resolution. When the problem cannot be identified prior to the login on the server, a free investigation can be performed.

Q: What are your hourly fees?
A: Our hourly fees start at 69USD/hour, depending on the job type and complexity. Monthly support packages with several support hours included are available. For more details please contact sales.

Q: What is the advantage of having a support subscription?
A: The most important advantage is that current clients do not have to go through sales and payment process for a job to be rendered. Although the sales team can identify problems very fast; during non-business hours the advantage of having a subscription is obvious.

Q: What operating systems do you support?
A: We support any Linux distribution, FreeBSD, and Windows operating systems.

Q: I have ten servers with 100 domains on every one. Can I purchase an unlimited domains version license and split it on ten servers?
A: No, you cannot do this. All licenses are per server. Please check the End User License Agreement (EULA) if you have any question regarding licensing.

Q: Do you support non-Plesk servers as well?
A: Of course, in order to get more information please contact sales.

Q: What happens if I consume the service hours of my support package?
A: You will be notified and you can upgrade the package or purchase additional support hours at special subscription fees.

Q: What is the procedure for contacting support?
A: Support must be contacted using the Help Desk.

Q: Can I contact you by phone or chat?
A: Of course. You must purchase a support package that includes phone and chat support.

Q: Do you support Parallels Virtuozzo or OpenVZ technology?
A: Yes, we fully support Virtuozzo and OpenVZ. All 4PSA products are tested and formally approved to work under Virtuozzo.

Q: Do I need some special RPM packages to be compiled for my server. What should I do?
A: Submit your request to support and your custom packages will be prepared in no more than 48 hours. All RPM packages compiled by 4PSA must pass QA tests, according to quality management system's requirements.

Q: Do you offer free support?
A: We provide standard SUS support to customers who purchase 4PSA software products. We do not offer free support to non-customers. If you are not a 4PSA customer and you need help, please check 4PSA forums.

Q: I have to report a bug in a 4PSA product. What should I do?
A: First make sure that you are using the latest version of the product. Then make sure that what you discovered is a bug and you know how to replicate it. After you gather this information, you can send the bug report online. Your feedback is kindly appreciated.

Q: Do you support VMware virtualization technology?
A: Yes, we fully support VMware. All 4PSA products are tested and formally approved to work under VMware.