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VoipNow Professional Features
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VoipNow Platform takes a cloud approach to regular telephony and brings Unified Communications to the masses. Our products share vision, architecture and development effort with a single goal - to provide the best solution on the market for its target customers.
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Short presentation of VoipNow Platform business and technical approach
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VoipNow Professional is the leading Unified Communications
solution for the cloud. Easy to use and deploy, VoipNow Professional runs on x86 servers
and delivers advanced communications services at a very attractive cost
of ownership.
Architecture
Carrier Grade Multi-purpose SIP Server
 Integrated carrier
grade, very high performance SIP router, proxy, register and presence
server. Dramatically improves performance, provides superior SIP NAT
traversal and resistance to SIP message attacks.
Distributed Caching System
 VoipNow Professional
Professional uses a distributed caching system to improve performance by reducing the
load on the MySQL server infrastructure.
Standard PBX Features
Call Forward
 When you are not at your
desk, be sure not to miss important calls. The call forward feature allows you to forward calls
to another extension or even to your mobile phone.
Call Pickup
 Call pick up is an interesting feature that
gives you the possibility to pick up calls ringing at other extensions.
A secretary can answer another employee's phone without leaving the
desk.
Call Parking
 Calls can be parked in a
private lot and picked up later according to the parking lot's
preferences. The call parking is very useful when you want to put multiple
callers on hold and allow these callers to be picked up by someone else.
Call Transfers
 Calls can be transferred
between system extensions or even to public phone numbers. When an
important call arrives, the secretary can transfer it directly to the
manager's mobile, and the caller will never know that he or she was transferred.
Record Conversations
 Record important
calls such as customer calls as part of satisfaction improvement programs
or abuse prevention. Call recording can be event driven (the employee
presses a button) or unconditional (setup by management).
Voicemail
 The voicemail feature answers
calls after a certain amount of time and records the caller's message.
Recorded messages can be listened to while out of office or can be sent by
email.
Authorization to Reach Extension
 Be sure
that only important calls reach you! This feature ensures privacy by
requesting the caller to provide a password in order to contact the
desired extension.
Do Not Disturb
 When you are busy, you can make
sure that nobody will disturb you. This feature can be enabled and
disabled from the phone terminal.
Call Cascading
 Make sure that somebody
will take the call. By enabling the call cascading feature, the call gets forwarded to
another extension if not answered within a specified amount of time.
Ring All
 When an extension is called,
this triggers other extensions to ring. The first extension answering
the call gets the connection.
Advanced Services
Presence
 The presence feature allows extensions
to monitor the status of other extensions. Phones can be configured to display on
multi color LED buttons what other extensions in the company are doing.
The receptionist will know before transferring a call that the manager
is on the phone.
FollowMe
 The extension owner's mobile
phone, home phone and office phone can ring at the same time when the
VoipNow extension is called. The caller is connected with the phone that
first answers.
Incoming Call Rules
 The incoming call rules feature improves privacy protection, automates
tasks, and increases user's productivity. Filter incoming calls based on
CallerID and time of call, using rules that can perform a set of
predefined actions, such as hang up and transfer to certain destinations.
SIP Trunking
 SIP trunking capabilities are on the extension level. VoipNow Professional end-users can connect their PBX to VoipNow server and the service provider can assign DIDs and call limitations.
Faxing
 The fax feature is enabled with T.38 passthrough
and endpoint support. This feature allows yout to send and receive faxes
without any problem even on poor quality connections.
The fully-featured fax server can receive and send faxes
over email or by using the web management interface.
Text2speech
 IVRs are easier to build
with the high quality text2speech technology embedded in VoipNow Professional.
Converting text to natural speech has never been easier, even if the
message is in a foreign language.
Conference Center
 Businesses can
schedule and have multiple conferences on their conference
number. The conference center feature supports one-time and recurring conferences.
Conference participants can authenticate when they connect to the
conference server. Real-time conference utilization reports are
available in the interface.
Dedicated Voicemail Number
 A company can assign a special
phone number the employees can call from a public number to
check their voicemail messages. This feature is fast and affordable, yet centralized
access to voicemail from public phones.
Intercom / Paging
 The Intercom and
Paging features are highly customizable, allowing an extension to
broadcast messages to groups or to particular extensions. The phone
system administrator of a company deploying VoipNow Professional can setup what
extensions are allowed to use Intercom and Paging.
IVR (Interactive Voice Response)
 Create
complex auto-attendant voice menus with multiple contexts, options and
actions. An indispensable business tool that can replace a secretary or
even substantially reduce costs and increase customer satisfaction.
Advanced IVR Features
 Build complex, yet
simple to use IVRs with a wide range of predefined actions. Text2speech,
IVR schema builder and analyzer, IVR test mode, IVR cloning, are just
a few of the features that can help your business develop high
quality IVRs in no time.
Call Queues
 Call queues can answer
multiple calls and distribute them to agents using sophisticated
algorithms. Used by sales, customer service or support, call queues maximize
resources utilization, improve customer satisfaction, and
even guarantee SLA terms.
Call Queue Reports and Statistics
 The detailed call queue
reports and statistics are vital for call center monitoring. The
performance indicators, including call report, answered / unanswered
calls report, call distribution report, agent report, status report, help
management optimize human resources and business processes.
Access Conferences from Public Numbers
 When you are out of
office or on the road, you can still create or join existing conferences
from public phone numbers. Sharing information with customers is equally
easy, they can join conferences by dialing a phone number assigned for
this purpose.
Call Screening
 Call screening features
are particularly interesting for call centers that want to filter calls
by destination. Banks, insurance companies, or even small companies can
use call screening in order to comply with local regulations and to
guarantee customer satisfaction.
User Management
Multitenant
 Modern software architecture that is based on SaaS
model allows multiple companies to use the same software. Service
providers can resell VoIP services to multiple accounts using a single
software instance.
Four Levels of Management
 Hierarchical
user management, using role based access with different rights and
permissions, adapted to reselling business model for Service Providers
(ITSP)
Advanced Permissions and Limits
 Advanced account
customization with independent permissions and limits that enforce usage
restrictions. Every user can choose interface preferences such as language,
skin etc.
Phone Terminal Provisioning
 Phone Terminal Provisioning
is the fastest method to deploy and maintain without effort a large pool of phone
handsets. The provisioning feature allows automatic configuration of
phone terminals from major vendors.
Group Management
 VoipNow Professional adds
extensible group management support, the foundation of a new set of
features targeted to enterprise users. Groups simplify management,
speed-up operations, and open the gate to new features.
Maximum Number of Extensions
 VoipNow Professional has
the maximum number of extensions (phone extensions, call queue, IVR,
calling card, callback, voicemail center and conference center) that can
be added to the system. Scaling the number of extensions is easy and affordable
using the license upgrades.
Per Customer Time Zones
 All information
accessed by the customer in the VoipNow web interface, as well as on the
phone (for example voicemail messages) will appear on the user's local time zone
SSO (Single Sign-on)
 Using the Single
Sign-on module, VoipNow Professional servers can be integrated in larger
infrastructures with minimal effort and without affecting end-users. By
linking the local user account to the global account, the customer can login with the same credentials in the software provided by
all vendors.
Billing and Reporting
Real-time Postpaid Charging
 Service
providers can create complex postpaid charging plans and customers are
billed in real-time. The usage limitations guarantees that abuse is
discovered and addressed early.
Real-time Prepaid Charging
 The prepaid
charging plans can be as complex as the postpaid plans, only the
customer is charged in advance. The credit assigned to customers can be
easily updated using the interface or the SOAP API.
Free Minutes per Call Destination
 It is
possible to setup free minute packages for calls to particular
destinations. These packages can be spent every month and when there are
no more free minutes for a particular destination, the call is charged
according to the charging plan fees.
Time Intervals Management
 You can
optimize call costs by choosing the best route according to the
defined time intervals. This feature allows you to schedule events
that must happen on a certain period of the day, for example, and automatically
redirects to voicemail or to mobile.
Advanced Call Reporting
 Monitor users' activity with
detailed reports and statistics. This feature accurately bills customers from third
party applications. It also allows you to make sure that the sales queue is answering
requests efficiently. A wide range of reporting tools are available for administrators
and management.
Calling Card Support
 The VoipNow Professional Professional calling card
management features help providers extend their business to new areas.
The calling card engine can be controlled from remote applications
through the SOAP API, making automation a breeze. Calling card features
are also very useful in enterprise environments.
Callback Support
 The callback features implemented by 4PSA
VoipNow Professional can be configured in many ways, making various services
possible. Providers can choose how to deliver the best service to their
customers. This is also a very interesting feature for businesses of all
sizes.
System Features
VoipNow Professional Controller
 Using VoipNow Professional
Controller, companies can manage multiple VoipNow Professional servers. Blazing fast
navigation between remote systems, this feature has the ability to update remote systems in
one click.
Instant Messaging
 Fully-featured XMPP (Jabber) server
integrated with the PBX engine. Wide range of Open Source, free Jabber
clients are available. The server supports presence, virtual cards, file
transfers, and collaboration.
Number Portability
 VoipNow Professional can be
integrated with national portability databases using an open API.
VoipNow Professional is able to charge calls based on the telephony network of the
destination number.
ENUM Routing
 The ENUM routing support is
fully configurable. If a destination is not available through ENUM, it
will be dialed through the provider that is normally selected by the
routing engine.
Q.931 Channel Fallback
 The system will try
as many channels as selected in order to perform a call (based on the
channel Q.931 response). Don't worry if a provider is down, the system
will be able to originate the call.
SIP Providers Support
 VoipNow Professional
supports as many SIP providers as you would like to add. By adding more than one
SIP provider, you can create redundant connections and optimize costs
using least cost routing.
Supports Interface Cards
 The system can
use PCI interface cards (Dahdi standard) to connect to PSTN network
(ISDN PRI E1/T1/J1 or analog telephony). Increase system connectivity
using local Telecom providers and offer failover to SIP channels.
IAX Channels Support
 IAX channels can
interconnect 4PSA VoipNow servers with providers that offer support for
the IAX protocol. All advanced features available for SIP, such call
routing, failover, call concurrency etc. are also available on IAX
channels.
DID Number Management
 Manage public
phone numbers allocations on clients and extensions easily. Export and
import DIDs in no time using an interface designed to automate as much
as logically possible.
Advanced Call Routing and Fallback
 Choose
the best call cost channel using intelligent route selection based on
the time of call and call destination. The system minimizes costs, leads
to provider independence, and increases the uptime of the communications
system.
Limit Concurrent Calls
 The system can
impose a certain limit on the number concurrent calls on interconnection channels
and customers, which makes it very easy to build service plans that
address different market segments.
Sound Files Management
 Easily upload,
delete and change sound files that are used by the system on prompts,
messages, IVRs etc. The sound management is AJAX based, provides
folders and multilingual support.
Music on Hold Management
 The music on
hold can be responsible for the customer's mood after several minutes of
waiting on the phone. Music on hold playlists can be easily organized and
customized using the management interface.
SOAP API Interface
 Interacting with
third-party applications is possible using an opened SOAP protocol.
Management level and PBX features of VoipNow Professional servers can be
controlled from a remote application, making integration jobs a breeze.
You do not have to pay more for integrations.
Developer Plug-in
 Administrators can
extend system capabilities, plug-ins are executed on system hooks. The
API is fully opened for PHP developers.
LiveMonitor
 Allows the administrator to
gather information in real-time about the most important system
parameters. Utilization graphs are generated by VoipNow Professional, so
management will have an overview on the system utilization over time.
Virtualization and Cloud Support
 4PSA
VoipNow Professional is packaged and formally tested for Virtuozzo, OpenVZ, VMware,
and Amazon EC2. The software is ready to be used in provider or
enterprise environments, contributing to server consolidation, resources
optimization, and costs minimization.
High Availability Support
 The High Availability Support feature
maximizes uptime by addressing hardware or even software failures. This feature is ready for
mission critical applications. Backup up is provided by 4PSA expert support
services.
Scheduled Local and Remote Backup
 System
administrators can schedule server backups from the management
interface. The backup module supports both incremental and full backups
and can upload backup files to a remote storage server. This feature is fully automated
backup with restore options.
Easy Upgrade from Interface
 Upgrade your
VoipNow Professional installation directly from the web interface with only a
click of the mouse. No complicated upgrade processes that involve
server restarts or ridiculous downtimes is required.
Integration Capabilities
CallNow
 This feature allows VoipNow Professional
extensions to be contacted from the Internet. VoipNow Professional end-users can
publish a link on their website or include it in their email signature. When
someone clicks this link, the system can make the connection between him
and the VoipNow Professional user.
VoipNow Plesk Module
 VoipNow Plesk
Module integrates Parallels Plesk Panel with VoipNow Professional in a single
management interface. Using simple, straightforward replication and
linking processes, account creation and replication between these two
applications becomes a breeze.
Call API
 Call API interface allows
VoipNow Professional users to use HTTP requests that support calls initiations, call
listing, call hang ups and provide support for further plug-ins
developments.
VoipNow Desktop
 The innovative VoipNow Desktop adds
calling features to Microsoft Windows business applications and the option to click to
call to any web application in the world.
Best Value
Support
 VoipNow provides the benefit of the support offered
by a vendor with over seven years of experience in mission critical
applications maintenance. 4PSA support is included with all purchases and
even for the free version for a limited time. Advanced and emergency support plan is also available.
VoipNow Is Green
 VoipNow Professional can be deployed
in the main virtualized environments, optimizing the resources
management in data centers and allowing important energy savings.
Price
 VoipNow price starts from
zero. The VoipNow Express edition is free, while the VoipNow
Professional edition has multiple licensing options designed to help
companies minimize the initial investment and embrace new communications
technologies. The upgrade path is guaranteed with VoipNow 4Grid Platform.
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