Q: When are you going to release VoipNow Automation final version?
A: We will release the final version of VoipNow Automation when it will be ready for production usage. According to our internal data, this will happen in Q1 2010.

Q: How can I download OXtender for Plesk?
A: OXtender for Plesk can be downloaded by registered customers from Customers Area. The product is available in RPM format (for RPM capable Linux distributions) and shell installer for FreeBSD, Debian and Ubuntu.

Q: Why a flat licensing for 4PSA OXtender for Plesk?
A: Together with Open-Xchange we offer a flat, per month license for OXtender. The OXtender for Plesk includes the Open-Xchange server licenses. This allows Plesk administrators to add Open-Xchange to their existing Plesk infrastructure in several minutes. OXtender can still be used with Open-Xchange centric licensing. In this case the price of the product is lower because it does not includes the OX seat licenses.

Q: Can I buy 4PSA OXtender for Plesk without the Open-Xchange licensing included?
A: Open-Xchange can be licensed on the OX server level as well (server centric licensing). In this case the price of the 4PSA OXtender is significantly lower, as it does not include the OX licensing anymore. The product can be purchased from online store.

Q: Which are the limitations of the OXtender for Plesk?
A: When used in flat licensing, OXtender for Plesk flat licenses are limited to up to 50 groupware accounts for Plesk 10 domains licenses, up to 150 groupware accounts for Plesk 100 domains licenses and up to 250 groupware accounts for Plesk unlimited licenses. This licensing model is available for servers having no more than 2,000 mailbox accounts in Parallels Plesk Panel. If you have more than 2,000 mailbox accounts, you must use the Open-Xchange server centric licensing. For more details please contact sales.

Q: Can I use OXtender for Plesk in all Plesk hosting environments?
A: OXtender for Plesk can be used in any hosting environment as long as there is a centralized administration authority managing all hosting servers. This happens because OXtender can connect to the Open-Xchange infrastructure using a single set of credentials. Usually this does not work for dedicated hosting, because you do not want to share the Open-Xchange administrator password with your customers. OXtender for Plesk can be used with shared hosting servers in most cases. This limitation is going to be addressed in Q2 2010.

Q: What is the 4PSA Clean Server compatibility?
A: 4PSA Clean Server is designed to under Plesk 9.x, Plesk 8.x, Plesk 7.5 Reloaded, Plesk 7.1 Reloaded, Plesk 7, Plesk 6, and Plesk 5 for Linux/Unix. Plesk for Windows is currently not supported.

Q: How does 4PSA Clean Server scan emails?
A: 4PSA Clean Server uses ClamAV to scan emails. Scanning can be performed by a locally installed anti-virus engine or by remote scanning nodes (distributed scanning).

Q: Can I enable email scanning for separate domains/mailboxes only?
A: Yes, with 4PSA Clean Server you can enable anti-virus scanning from the Plesk Panel interface. You can include domains and/or mailboxes.

Q: Does 4PSA Clean Server scan outgoing emails?
A: No, it doesn't due to multiple reasons. One of the most important reason is that your server can be highly loaded by such a scan process. Just imagine that your server can scan every email of a newsletter. The main goal is to protect you and your customers.

Q: Can I allow 4PSA Clean Server access to my clients?
A: Yes, you can. Access permissions are enabled for clients and domain administrators separately.

Q: How are virus updates handled?
A: Virus definitions are automatically updated daily, overnight.

Q: How efficient is 4PSA Clean Server?
A: It detects all viruses and many other threats distributed using the email.

Q: What is 4PSA Advanced Statistics?
A: 4PSA Advanced Statistics provides advanced website statistics. The software extends the Awstats features and improves its performance.

Q: What is the 4PSA Advanced Statistics compatibility?
A: 4PSA Advanced Statistics is designed to run under Plesk 9.x, Plesk 8.x, Plesk 7.5 Reloaded, Plesk 7.1 Reloaded, Plesk 7, and Plesk 6 for Linux/Unix. Plesk for Windows is currently not supported.

Q: Why is 4PSA Advanced Statistics much better than Webalizer?
A: There are many reasons. First, the number of analyzed parameters is much higher for 4PSA Advanced Statistics. Some reports in Webalizer are buggy or simply useless. With 4PSA Advanced Statistics you have access to over twenty reports that can be enabled on per domain-basis. The 4PSA Advanced Statistics interface is much more appealing and can be presented in over thirty-five languages.

Q: Wait... Can I really export these statistics in PDF format?
A: Yes, 4PSA Advanced Statistics can do this for you automatically. This feature is extremely useful for marketing people, for printing and presentations. Large PDF files are ready for download and can be sent by email every month.

Q: How fast is 4PSA Advanced Statistics?
A: The time required by 4PSA Advanced Statistics to process statistics depends on the size of the log files and on the optional features enabled. 4PSA designed a low level C script able to schedule parallel processing of the logs, so that the performance is greatly improved.

Q: Can I allow only some of my clients to use 4PSA Advanced Statistics?
A: Of course. You can assign access permissions to particular clients and/or domain users, so you can even charge them to use 4PSA Advanced Statistics.

Q: How can I be sure that my website statistics are private?
A: You can protect your statistics directories with passwords, so only you will have access to them.

Q: What is 4PSA Qmail Manager?
A: 4PSA Qmail Manager is an application designed to solve the most frequent problem a server administrator deals with, the email problem. Servers are suspended or banned due to spam attacks, users feel frustrated, gigabytes are consumed every day by unnecessary email traffic. With 4PSA Qmail Manager the server administrator finally takes control over qmail settings and qmail queue from the friendly web interface integrated in Plesk Panel.

Q: What are the Qmail templates included in 4PSA Qmail Manager?
A: 4PSA Qmail Manager allows you to have multiple settings for qmail. You can apply the settings of a template to the qmail control files on the fly. The templates are a very nice tool when you want to experiment particular qmail settings or if you want to be able to apply settings in several seconds as a response to an increased qmail activity.

Q: What is the 4PSA Qmail Manager compatibility?
A: 4PSA Qmail Manager is designed to run under Plesk 9.x, Plesk 8.x, Plesk 7.5 Reloaded and Plesk 7.1 Reloaded for Linux/Unix. Plesk for Windows is currently not supported.

Q: Is 4PSA Qmail Manager based on Open Source software?
A: 4PSA Qmail Manager uses proprietary software in order to handle qmail. 4PSA Qmail Manager's low level C scripts deliver a better performance than Perl or Python interface scripts.

Q: Does 4PSA Qmail Manager have any limits regarding the maximum size of the Qmail queue it can handle?
A: 4PSA Qmail Manager was tested with qmail queues larger than 20,000 emails. Technically the limitation is much higher, but the processing time increases.

Q: How can 4PSA Qmail Manager optimize the Qmail settings?
A: With 4PSA Qmail Manager you can modify the most important qmail control files in the web interface. This will increase the qmail server's reliability and performance.

Q: How can I control the Qmail queue using 4PSA Qmail Manager?
A: 4PSA Qmail Manager allows you to search the Qmail queue, view messages in the queue, and delete them. Using 4PSA Qmail Manager you can track messages in seconds. What is sent or received by your server is no longer a mystery.

Q: What is 4PSA DNS Manager?
A: 4PSA DNS Manager is an application designed to solve DNS management issues. 4PSA DNS Manager has unique features that recommend it for DNS hosting, DNS Zones management, and DNS automation.

Q: I have multiple hosting servers. Can I use 4PSA DNS Manager?
A: Yes. You can use it to offer DNS consolidation, redundancy and/or to provide a single DNS server to your customers. You will be able to manage all DNS Zones from a single user-friendly interface. Your customers will still be able to use the hosting control panel to manage DNS.

Q: I want to offer DNS hosting to external clients. Is it possible?
A: Of course. You will be able to give your clients access to the system so they can manage the DNS Zones by themselves. You can be a DNS hosting provider for other hosting companies.

Q: Can I use 4PSA DNS Manager with any control panel?
A: Yes, you can. You can even get DNS Zones from a server that doesn't have a control panel installed. You need only an interface script. It is very easy to write the interface script and 4PSA is here to help you.

Q: How easy it is to deploy 4PSA DNS Manager?
A: Assuming that you have the server ready, 4PSA DNS Manager can be installed in five minutes. It takes about five minutes to add a new server to the system.

Q: How easy it is to manage 4PSA DNS Manager?
A: Once you add a server to the system, you will no longer have to worry about it. When you add/modify a domain in the remote server control panel, it will also be added to the 4PSA DNS Manager system when 4PSA DNS Manager queries the hosting server for updates.

Q: Do I need a new server in order to use 4PSA DNS Manager?
A: No necessary, you can install it on an existing server also. Keep in mind that the server where you will install it shouldn't be used as a DNS server at the installation time.

Q: What DNS server is used by 4PSA DNS Manager?
A: 4PSA DNS Manager uses BIND DNS Server. BIND is used on the vast majority of name serving machines on the Internet and it's a scalable open source software.

Q: What happens if for any reason BIND goes down on a 4PSA DNS Manager server?
A: 4PSA DNS Manager is able to monitor the DNS server and will attempt to restart it, alerting the administrator about this event.

Q: What 4PSA DNS Manager license should I purchase?
A: 4PSA DNS Manager is available in three flavors: for up to 2,000 DNS Zones, for up to 10,000 DNS Zones, and for unlimited DNS Zones. We recommend you to purchase the license based on the number of DNS Zones you estimate that your server will have to handle.

Q: On what operating system can I install 4PSA DNS Manager?
A: 4PSA DNS Manager 3.x runs under RedHat Enterprise Linux 3 (i386), Redhat Enterprise Linux 4 (i386/x86_64), RedHat Enterprise Linux 5 (i386/x86_64), CentOS 4 (i386/x86_64), CentOS 5 (i386/x86_64).

Q: What is 4PSA Integrator?
A: 4PSA Integrator provides automatic application management capabilities to Plesk Panel servers. 4PSA Integrator is able to manage the installation of over 40 web applications.

Q: What is the 4PSA Integrator compatibility?
A: 4PSA Integrator is designed to run under Plesk 9.x, Plesk 8.x, Plesk 7.5 Reloaded, Plesk 7.1 Reloaded, Plesk 7, and Plesk 6 for Linux/Unix. Plesk for Windows is currently not supported.

Q: What can I do with 4PSA Integrator?
A: With 4PSA Integrator you can install directly from the Plesk Panel online interface a wide range of open source applications. You can also reconfigure and uninstall them with only a click. No experience is required to install these applications, no FTP, no SSH.

Q: How many applications are included in 4PSA Integrator?
A: Currently there are 42 applications included in 4PSA Integrator. The complete list can be found here.

Q: How do I update the applications included in 4PSA Integrator?
A: 4PSA releases updates for the applications archive periodically. The update can be done in several minutes (depending on your Internet connection speed) from the 4PSA update server.

Q: Can I allow only some of my clients to use 4PSA Integrator?
A: Of course. You can assign access permissions to particular clients and/or domain users, so you can even charge them to use 4PSA Integrator.

Q: Can I allow only some of the applications to be managed by my clients?
A: Yes, you can select which applications you want to allow on your server.

Q: Can I assign particular applications to a client account?
A: Yes, you can. For every client or domain you can setup a particular set of applications for them to manage.

Q: What is the 4PSA Total Domains compatibility?
A: 4PSA Total Domains is designed to run under Plesk 9.x, Plesk 8.x, Plesk 7.5 Reloaded, Plesk 7.1 Reloaded, Plesk 7, and Plesk 6 for Linux/Unix. Plesk for Windows is currently not supported.

Q: I understand that I will be able to add subdomains, parkings, etc. But will these count on my Plesk license?
A: No, they will not. Every time you add a subdomain, parking etc. in 4PSA Total Domains these will not be counted by the Plesk Panel license.

Q: Is there also a client area or only the administration module?
A: 4PSA Total Domains is a complete program. It contains three separate modules for server administrator, clients, and domain administrators. Users will be able to create subdomains, parkings and views on any of these three levels.

Q: Can I park domains to my hosted domains?
A: With 4PSA Total Domains you will be able to park domains to the hosted domains.

Q: What about the emails sent to a parked domain?
A: All the emails sent to the parked domain will be directed to the main domain.

Q: What is the 4PSA Notifications compatibility?
A: 4PSA Notifications is designed to run under Plesk 9.x, Plesk 8.x, Plesk 7.5 Reloaded, Plesk 7.1 Reloaded, Plesk 7, Plesk 6, and Plesk 5 for Linux/Unix. Plesk for Windows is currently not supported.

Q: Are there other tools built into 4PSA Notifications?
A: As a bonus, 4PSA developed other "must have" tools for server administrators, 4PSA Tools. These are included in 4PSA Notifications.

Q: Is there also a client area, or only the administrator's interface?
A: 4PSA Notifications contains three separate modules for server administrator, clients, and domain administrators. Your clients will be able to see notifications from the system administrator right into the Plesk Panel online interface.

Q: I understand that I am able to email all clients. How about my resellers?
A: Your resellers will be able to email their own domain owners directly from the interface.

Q: How much can 4PSA Notifications be customized?
A: You can apply skins to 4PSA Notifications and it is template based. You can modify messages using the included template editing area.

Q: Can I get advanced server reports with 4PSA Notifications?
A: With 4PSA Notifications you can get advanced CSV reports for the hosted domains and clients registered in Plesk Panel.

Q: What is the 4PSA Client Backup compatibility?
A: 4PSA Client Backup is designed to run under Plesk 9.x, Plesk 8.x, Plesk 7.5 Reloaded, Plesk 7.1 Reloaded, Plesk 7, Plesk 6, and Plesk 5 for Linux/Unix. Plesk for Windows is currently not supported.

Q: Why is 4PSA Client Backup so useful?
A: Your hosting clients will be able to make backups of their websites, databases, and emails. Using 4PSA Client Backup you will be able to provide additional value to your offer.

Q: What can I backup using 4PSA Client Backup?
A: You can backup almost everything: domain files, MySQL and PostgreSQL databases, email files. You can also create multi-volume archives.

Q: Can I schedule backups in 4PSA Client Backup?
A: Yes, you can. If you want a site to be saved daily 4PSA Client Backup allows this. All you have to do is to setup a scheduled backup for that domain. The scheduling feature is available for both administrators and clients, if the administrator gives scheduling permissions to his clients.

Q: How reliable is 4PSA Client Backup?
A: 4PSA Client Backup includes QoS settings in order to provide superior reliability. Your clients will not be able to fill the server's HDD or to take your server down with abusive backups.

Q: What is the 4PSA Spam Guardian compatibility?
A: 4PSA Spam Guardian is designed to run under Plesk 9.x, Plesk 8.x, Plesk 7.5 Reloaded, Plesk 7.1 Reloaded, Plesk 7, Plesk 6, and Plesk 5 for Linux/Unix. Plesk for Windows is currently not supported.

Q: How does 4PSA Spam Guardian scan emails?
A: 4PSA Spam Guardian uses the Open Source SpamAssassin software.

Q: Does 4PSA Spam Guardian scan outgoing emails?
A: No, it doesn't due to multiple reasons. One of the most important reasons is that your server can be highly loaded by such a scan process. Just imagine that your server can scan every email of a newsletter sent by one of your clients. It's useless and not very wise.

Q: How do I prevent my clients sending spam?
A: 4PSA has multiple custom software solutions for this common issue. Please contact sales.

Q: Can I enable email scanning for separate domains/mailboxes only?
A: Yes, with 4PSA Spam Guardian you can enable spam scanning from the Plesk Panel interface. You can include domains and/or mailboxes.

Q: Can I allow access to 4PSA Spam Guardian to my clients?
A: Yes, you can. Access permissions are enabled for clients and domain users separately. So you can offer spam protection as a paid add-on.

Q: Can I define separate settings for mailboxes?
A: Yes, you can define separate settings for mailboxes and for domains.

Q: What can 4PSA Spam Guardian do with spam email?
A: 4PSA Spam Guardian can simply drop it or can tag it as spam for your later review. For example all the emails sent to john@parkeddomain.com are directed to john@targetdomain.com when parkeddomain.com is parked to targetdomain.com.

Q: What is 4PSA Central Login?
A: 4PSA Central Login is designed to make the life of server administrators and clients easier. With 4PSA Central Login you will be able to provide a single access point to your Plesk Panel servers. This will work no matter how many servers you have.

Q: What is the 4PSA Central Login compatibility?
A: 4PSA Central Login administration module is designed to run under Plesk 9.x, Plesk 8.x, Plesk 7.5 Reloaded, Plesk 7.1 Reloaded, Plesk 7, and Plesk 6 for Linux/Unix. However, from the central login form provided by 4PSA Central Login you and your clients will be able to login to Plesk 5, Plesk 6, Plesk 6.5, Plesk 7, Plesk 7.1 Reloaded, Plesk 7.5 Reloaded, and Plesk 8 servers. The remote servers can run Windows, Linux or Unix.

Q: As an administrator can I login to my servers using 4PSA Central Login?
A: Of course. All you have to do is insert the right user name and password for the administrator account and 4PSA Central Login will log you into the right Plesk Panel server. You can disable administrator login if you want.

Q: I have access lists defined in Plesk Panel. Will these work?
A: Of course, all your access lists will work.

Q: What happens when I add a server to my server farm?
A: You will have to add the server in the management interface. That is all. 4PSA Central Login will start considering this server immediately after you add it.

Q: Can I see some logs?
A: Of course. 4PSA Central Login will log every successful or failed login attempt. You will be able to see these in the administration interface.

Q: Does 4PSA Central Login have any brute force attack protection?
A: Yes, it provides protection like Parallels Plesk: the number of invalid login attempts and the invalid login lock time.

Q: What happens when a client forgets the password?
A: He should follow the Forget password link. The password will be sent to the authorized Plesk Panel contact email address.

Q: What is the 4PSA Server Assistant compatibility?
A: 4PSA Server Assistant is designed to run under Plesk 9.x, Plesk 8.x, Plesk 7.5 Reloaded, Plesk 7.1 Reloaded, Plesk 7, and Plesk 6 for Linux/Unix. Plesk for Windows is currently not supported.

Q: Why is 4PSA Server Assistant able to help me?
A: No matter whether you are a skilled administrator or a novice in *nix operating systems, 4PSA Server Assistant is able to help you. Even if you want to keep the console open and monitor the system parameters 24 hours a day, you cannot beat an automatic system.

Q: Why is 4PSA Server Assistant unique?
A: There are many reasons. It integrates the server parameters monitoring with service monitoring and reaction system. Most software products available are limited to only one usage and don't deliver an integrated solution.

Q: How do I know that something is wrong with my server?
A: 4PSA Server Assistant will alert you by email when something is not performing well on your server. 4PSA Server Assistant reacts on the events, but also notifies you.

Q: There are services that fail to restart on my server. Is 4PSA Server Assistant able to detect this?
A: Of course. 4PSA Server Assistant will email you the results of its action.

Q: Can I monitor server load with 4PSA Server Assistant?
A: Yes, you can, and even more. 4PSA Server Assistant reacts with an easy to define action when the warning or critical load level is reached.

Q: Some services do not usually start. What can I do?
A: You can setup 4PSA Server Assistant to force services restart.

Q: What is the 4PSA Total Backup compatibility?
A: 4PSA Total Backup is designed to run under Plesk 9.x, Plesk 8.x, Plesk 7.5 Reloaded, Plesk 7.1 Reloaded, Plesk 7, and Plesk 6 for Linux/Unix. Plesk for Windows is currently not supported.

Q: What does 4PSA Total Backup use to perform backups?
A: 4PSA Total Backup uses Open Source standards to perform backups. The incremental backups are performed with tar, while the compression is achieved by gzip and bzip2.

Q: What do I have to do to use 4PSA Total Backup?
A: Almost nothing. 4PSA Total Backup does not require Linux/Unix skills to make it work. All operations can be managed online in the browser Plesk Panel interface.

Q: Can I allow access to 4PSA Total Backup to my clients?
A: No, you cannot. This is a server backup program. If you are looking for a backup tool that can be used by your clients, please check 4PSA Client Backup.

Q: How can I schedule a backup session with 4PSA Total Backup?
A: All the backup operations can be scheduled using the online interface.

Q: How much load adds 4PSA Total Backup to the server?
A: When a backup is performed the load of the server increases due to the I/O usage. That is why the backup operations must be scheduled overnight. The incremental backup allows very short backup sessions.

Q: How can I use a remote storage facility with 4PSA Total Backup?
A: 4PSA Total Backup can be used with a wide range of remote storage servers. The supported transfer protocols are FTP and SSH, but other modules are currently under development.

Q: What are the differences between 4PSA VoipNow Express and 4PSA VoipNow Professional?
A: 4PSA VoipNow Express is a free, scaled down edition targeted to small organizations, enthusiasts and residential users that provides ten phone extensions. 4PSA VoipNow Professional does not have any user limitation.

Q: How fast can I deploy 4PSA VoipNow Professional?
A: Administrator's perspective:
The product can be installed in less than 20 minutes, the process is mostly automatic due to the installer that resolves operating system dependencies, downloads the latest version of the product, and installs it. A new user following the 'Getting Started Guide' can make a phone call in less than 45 minutes after the login to the online interface. An average user can do this in less than 20 minutes. With all the settings, charging plans, time intervals, channels etc., the system can be deployed for production in less than two hours.

User's perspective:
The average 4PSA VoipNow Professional user can make a phone call in less than 15 minutes after he gets the 4PSA VoipNow Professional account.

Q: How different is VoIP hosting from domain hosting?
A: That’s the 4PSA VoipNow Professional beauty. Rack-Soft has an extensive experience in designing and implementing domain and/or server control systems for HSP and ISP. With 4PSA VoipNow Professional, Rack-Soft tried to bring VoIP hosting as close as possible to domain hosting. There are many reasons behind this decision:

- The SIP protocol used in VoIP communication looks very much like the http protocol. For technicians and engineers it’s a real pleasure to learn new things while taking advantage of their knowledge.
- The hosted VoIP services are new, hard to sell and penetrate, while the domain hosting is mature. Due to the similarities between 4PSA VoipNow Professional and a generic hosting control panel, the provider will be able to promote the VoIP services much easier.

Q: How can I connect my 4PSA VoipNow Professional server to the PSTN network?
A: All you have to do is connect your server to a SIP provider. This can be done using a channel in 4PSA VoipNow Professional. There are many SIP providers you can use. Many of them offer good rates for all destinations in the world, while others are specialized and offer call termination to selected areas. No matter if you use one or more providers, the 4PSA VoipNow Professional call routing features will help you select the best route. A provider will also be able to offer you public phone numbers. These phone numbers can be associated with local extensions in 4PSA VoipNow Professional, which means that you will be able to call extensions over the traditional PSTN network.

Q: I plan to integrate 4PSA VoipNow Professional with a third party application. Is it possible?
A: You can integrate 4PSA VoipNow Professional with a third party application using the 4PSA VoipNow SOAP API. If you want to find out more about the 4PSA VoipNow Professional API, check the online documentation.

Q: I plan to grow. What support does 4PSA VoipNow Professional offer?
A: Currently, 4PSA VoipNow Professional servers can be interconnected using peer channels. Bothe High Availability and clustering support are available.

Q: Do you offer an ISO image for download?
A: Yes, the image is based on CentOS 5.3 operating system and is available here.

Q: What hardware do I need to use 4PSA VoipNow Professional?
A: You need a server connected to the Internet. The minimum specifications of this server depend on how many extensions you want to use and can be found in the 4PSA VoipNow Professional Requirements and Specifications. For less than two hundreds extensions, you can start with a low-end server.
In order to connect to the public phone network, you do not need any hardware interface (although you can use one). All you have to do is connect to a provider that can give you public phone numbers and can forward your calls to PSTN. If you need a provider recommendation, your 4PSA account manager can help you.

Q: What do I need in order to start a hosted VoIP business?
A: We suggest you to read the following white paper, which describes everything you need in order to start a VoIP business. The next step is to read the 4PSA VoipNow Business Cases, a document that can give you some business ideas and tells you how to deploy 4PSA VoipNow Professional in various environments.

Q: Does 4PSA VoipNow Professional support IVR (Interactive Voice Response)?
A: 4PSA VoipNow Professional includes a fully-featured IVR designer and advanced management tools. The IVR support allows telephony customers to design complex auto attendants in several minutes using a web based interface. The IVR implementation is based on an interface that support plug-ins, allowing Rack-Soft to add more actions to the IVR designer based on customer's requests.

Q: Does 4PSA VoipNow Professional support fax services?
A: 4PSA VoipNow Professional implements full T.38 support. You can use a T.38 compliant fax machine and a T.38 channel provider. 4PSA VoipNow Professional allows you to receive faxes even if a fax machine is not present thanks to the Fax Center function. The Fax Center option can be enabled on any phone extension. Also, any extension on the server can send faxes.

Q: Does 4PSA VoipNow Professional support Parallels Virtuozzo?
A: 4PSA VoipNow is shipped in Virtuozzo templates to simplify the software management and to improve the resources utilization on Virtuozzo hardware nodes. The Virtuozzo templates are compatible with Parallels Automation.

Q: Is any license required to use text to speech with 4PSA VoipNow Professional?
A: Yes, you must purchase at least one voice support license and a concurrency support license. The voice support license allows you to use a certain voice (you can check the current list of voices available at http://www.cepstral.com/downloads/) and the concurrency support license allows you to use the licensed voices from multiple call streams. The concurrency license is global (per server) and several bundles are available (for 3, 10 and 20 concurrent calls). Both the voice support and the concurrency support licenses can be purchased from the 4PSA online store.

Q: Do you offer 30 days free evaluation support?
A: Yes, the evaluation support is free. In order to get support, you must register in the 4PSA Help Desk and open a support ticket. When you open the first ticket, the 30 days countdown starts. During the 30 days period you can open an unlimited number of support tickets. After 30 days, in order to receive further support you must purchase a 4PSA VoipNow Professional license, which comes with free SUS support.

Q: Why did you shot a 4PSA VoipNow Professional installation and configuration movie?
A: First, we wanted to see how fast someone with limited computer experience can install and configure 4PSA VoipNow Professional. This was even faster than we thought. Secondly, we wanted to give a nice system demonstration to potential users. They can watch the movie and decide if the software is worth a try. And the third reason is that we are thinking to provide such video demonstrations in the future also, for learning purposes. Please give us some feedback on the forum.

Q: Can 4PSA VoipNow Professional be installed in a High Availability environment?
A: Yes, 4PSA VoipNow Professional can be installed in a High Availability environment. If you want to order a High Availability package, check here, but consider the requirements first.

Q: What VoipNow Professional license should I purchase?
A: An extension in 4PSA VoipNow Professional is an entity used to deliver services. The following types of extensions are implemented:

The primary parameter that counts in the license is the number of extensions you can have in the system. Additionally, in the Callback extension you can add authorized CallerID numbers and in the Calling Card extension you can add Calling Card codes. The extension limitation on VoipNow Professional licenses also applies for how many CallerID or Calling Cards codes you can add.

For example, if you purchase a 300 extensions license you can have:

Other than the above, there are no other limitations. You can add as many clients and resellers you want.

Q: How can I stay updated with 4PSA VoipNow Professional releases?
A: Updating 4PSA VoipNow Professional is a straightforward process. You can upgrade from the command line installer, the procedure is described here. It is highly recommended to keep your licenses under the SUS (Software Update Subscription) to be able to receive the latest software updates.

Q: I have to add more extensions. Can I upgrade my 4PSA VoipNow Professional license?
A: Of course, you can upgrade the license anytime you want in the online store.

Q: How can I buy a VoipNow Professional license?
A: You can buy the license from our online store or in your local currency from one of our partners close to you. For trial licenses or special requests, please contact us at sales AT 4psa.com.

Q: Is 4PSA VoipNow Professional available in other languages?
A: Yes, 4PSA VoipNow Professional is available in several languages. You can check the translations area. If you think that you can help, you can also join the Localization Partnership program.

Q: Is it true that 4PSA VoipNow Express is absolutely free?
A: Yes, this is true, 4PSA VoipNow Express is the free edition for small organizations, enthusiasts and residential users. Rack-Soft offers free 30 days installation and configuration support. Community support is available in the 4PSA forums.

Q: Does 4PSA VoipNow Professional support VMware?
A: Yes, 4PSA is available in VMware image format. This image can be deployed on VMware Server, VMware Workstation and VMware Player. It can also be used on VMware ESX (requires conversion with VMware Converter). The image is based on CentOS 5.3.

Q: What is a Unified Communications system?
A: The term PBX (Private Branch Exchange) is obsolete, an exponent of the old circuit switched networks. A Unified Communications platform is a system that integrates a powerful IP PBX and supports voice, video, presence, faxing, and instant messaging based on XMPP protocol.

Q: What is 4PSA VoipNow 4Grid?
A: 4PSA VoipNow 4Grid editions are designed for service providers with special requirements regarding scalability, redundancy and performance.

Q: Can Plesk and VoipNow run on the same server?
A: No, Plesk Panel and VoipNow Professional cannot run on the same machine because VoIP requires different QoS settings. As a result, you have to use a dedicated server or a virtual machine for Plesk and a different one for VoipNow Professional, but you can link these servers together with VoipNow Plesk Module. The free module allows you to offer VoIP services to Plesk Panel users in the easiest way possible. Your customers will be able to manage VoIP services from the Plesk Panel interface without having to login on both Plesk Panel and VoipNow Professional and you will be able to up-sell VoIP services to Plesk customers in the easiest way possible.

Q: What is the 4PSA VoipNow Plesk Module compatibility?
A: VoipNow Plesk Module is designed to under Plesk Panel 8.4 and newer version for Linux/UNIX. Plesk Panel for Windows is currently not supported.

Q: Why do you offer VoipNow Ready?
A: The software industry is changing. Our software is traditionally distributed by Internet service providers and we don't plan to change this model with VoipNow Ready. We designed this solution after we got many requests from customers that wanted to receive a complete service, not only to lease a software license.

Q: What version of VoipNow Professional do I get with the hosted service?
A: 4PSA installs VoipNow Professional edition on all hosted servers. The whitebox plans also get the whitebox license add-on, which allows the service customer to hide all 4PSA copyright marks.

Q: Do I get a dedicated server with your hosted plan?
A: You get a virtual machine. We use virtualization because 4PSA VoipNow Professional is heavily optimized for virtual environments.ANother very important reason is that we care for the environment. Using a dedicated server for several hundreds extensions is like driving a dragster to get you to work.

Q: What hardware platform do you use?
A: We use only high performance, very Watt efficient servers like dual Intel Quad core servers from Dell, Supermicro, IBM or Sun.

Q: Where are your servers hosted?
A: Our infrastructure is hosted in US (Washington) and Europe (Netherlands), in top facilities connected to world's leading bandwidth carriers. With over seven years of experience supporting hosting providers and Internet Service Providers, we know how to choose the best partners. Customers can choose the location where they want the service to be hosted (US or Europe).

Q: Is 4PSA VoipNow Ready a managed service?
A: 4PSA provides the software and the hardware to run the software and guarantees an optimum performance. We support questions about the regular utilization of the software, but we will not perform the software configuration. If you want the initial software configuration to be performed by 4PSA, various setup packages are available.

Q: Is there any minimum commitment for this service?
A: No, this is a monthly service; the minimum subscription is for one month. If you want to cancel the service you must do it at least ten days before the anniversary date.

Q: How can I install VoipNow Desktop?
A: Simply download the installer and execute it. During the installation you will be able to choose the components you want installed. No computer restart is necessary.

Q: What is the compatibility of the VoipNow Browser Module?
A: VoipNow Browser module is compatible with all versions of Microsoft Windows XP and Microsoft Vista. It supports Microsoft Internet Explorer (versions 7.x and 8.x) and Mozilla Firefox (versions 2.x and 3.x).

Q: Can I use the VoipNow Browser Module without 4PSA VoipNow Professional?
A: You can install it, but you won't be able to make it do its job because the browser module connects to a VoipNow Professional server using the Call API functions in order to achieve the telephony functions. It is highly recommended to configure the module to use the same account like the phone on your desk, otherwise you will not be able to answer to your phone calls when you click a phone number on a web page.

Q: Can VoipNow Browser Module find phone numbers in webmail?
A: Of course it can. If you receive an email from someone in your webmail account, the phone number will be replaced with a click2call link. Furthermore, your contacts list will have the phone number replaced with the click2call link. This works with webmail accounts like Gmail, Yahoo etc. and even with proprietary webmail systems.

Q: Can VoipNow Browser Module find phone numbers on my CRM software?
A: Yes, it can. It does not really matter what you use, SalesForce, SugarCRM, or any other web based software.

Q: I am a provider. Can I give VoipNow Desktop to my customers?
A: Of course you can, this is why the software was written. However, you should not charge anything for the software, because it's forbidden by the licensing agreement. If you are interested in customized versions, just contact sales.

Q: What's the difference between VoipNow Core and VoipNow Professional?
A: VoipNow Core is designed for building the VoIP network, focusing on the interconnection and media gateway. It is ideal for delivering SIP trunking and wholesale VoIP services. VoipNow Professional is a Unified Communications platform designed to deliver feature rich services, for example advanced hosted and on-premise PBX. Both products are part of the VoipNow Platform ecosystem and work together when deployed on the same infrastructure (for example someone can perform centralized billing on VoipNow Core level, while leasing PBX servers with VoipNow Professional to customers).